Comments on Tips & Treasures: This is how Lowe's wants to leave my kitchen floor...

Sounds like what happened with me & Rooms to G...

2009-10-18T17:07:13.188-04:00

Sounds like what happened with me & Rooms to Go. The first delivery arrived damaged. Then the replacement order was damaged, albeit not as much. Even the delivery men told me it happened all the time because they mass produce so many and make the furniture so cheap. I said I'd never buy RTG ever again.

Could they have picked a worse area in your kitchen to stop? That's crumb city right there, the place where everything on your cabinet makes it off the cabinet, and some of the things in the sink as well.

I hope this batch comes in better for you.

Ohhhhhhhhhhhhh, I wouldn't handle this well at...

2009-10-15T12:14:19.700-04:00

Ohhhhhhhhhhhhh, I wouldn't handle this well at all!

I would demand my delivery money back or some kind...

2009-10-15T09:52:30.601-04:00

I would demand my delivery money back or some kind of refund. that is totally unacceptable. Hubby would be down their necks for sure.

Thanks everyone, for your support. This whole pro...

2009-10-14T21:29:44.638-04:00

Thanks everyone, for your support. This whole process has just been one major pain.

We've called the store, spoken with five or so different people and no one seems to want to help.
We've also been told a million times that they would call us back and it NEVER happens.

We even went into the store and talked with one of the assistant managers. He was no help.

We finally got ahold of the store manager again today. He looked up our account and saw how much business we've done with Lowe's in the past. It's been ALOT (and we've always had problems with them, although never this bad).

He has agreed to have the flooring overnighted to the store and it should be there and be delivered here tomorrow. Too bad this wasn't done two days ago.

Oh and he also offered some compensation for everything we've been through. We'll see how that plays out.

So we're dealing with our unfinished floor, trying to not let it get damaged, and hoping the new boxes arrive undamaged...

That's awful! I'm shocked that you've...

2009-10-14T16:56:22.223-04:00

That's awful! I'm shocked that you've been dealing with this, I thought more highly of Lowes. Have you spoken to the store manager? If that doesn't help, I'd be getting a phone number for the district manager. This is truly unacceptable.

Oh no, no, no. I wouldn't be at all happy! As ...

2009-10-14T16:49:14.380-04:00

Oh no, no, no. I wouldn't be at all happy! As I know you aren't. I would definitely be looking for some sort of compensation. Has this product been discontinued? Maybe they should can it if they can't manage to get it shipped without damage.

I feel so sorry for your situation. My husband and...

2009-10-14T16:40:35.942-04:00

I feel so sorry for your situation. My husband and I are also doing some home repairs/upgrades, and I know how expensive this is! It feels really bad to know that you are spending the money that we work so hard to save with couponing/rebates/freebies, etc... and we are not getting the service that has been paid for.
You should certainly contact the customer service department. Include your photos in the email to them. I would imagine that some sort of compensation.....at least for a future purchase would be given.

That is insane that they had that many come in dam...

2009-10-13T18:28:35.996-04:00

That is insane that they had that many come in damaged. I think I would be going through the roof right about now. Have they offered to do anything to compensate for the lousy service?