9.22.2008

Do you check your receipts?

How often do you check your receipts? Do you notice if an item is rung up at the wrong price? Do you make sure all of your coupons were discounted properly?

I try to remember to check these things, but when I'm out with the kiddos, I usually end up getting distracted. Same thing with checking the expiration dates at the grocery store. I can't even begin to count how many times I have come home with expired or soon-to-be-expired food.

A few weeks ago, I went to Fashion Bug and made a purchase for about $120 or so. I had a 25% off coupon that brought it down to about $80. That's great, but I was also supposed to get an additional 10% off because I was using my Fashion Bug charge.

After I had already left the store, had the kids secured in the car, and was on my way home, I noticed on the receipt that the additional 10% had never been taken off. Bummer. I was NOT about to turn around and go back. But I definitely wanted to get it corrected the next time I was there, since it was over $8 that I would get back.

Anyway, I ended up going back to Fashion Bug yesterday because they were having one of their fabulous sale days. They had 40% off everything for regular charge customers and 50% off everything for Premier (upgraded) charge customers. I am a Premier customer, so I did some more shopping and got everything for 50% off.... fantastic. I saved $47.09! But wait, it gets better.....

While checking out, I pulled out my receipt and showed it to the manager and explained that I wasn't given the additional discount. She remembered the coupon that I was referring to, and she wanted to fix it for me.

How did she fix it??? She returned everything that I had bought, and rung it back up at yesterday's sale price!!!! Making all of those things 50% off as well!!! I ended up saving $62.50 (my previous savings had been $41.25). So I was up $21.25!

Much better than just getting my $8 back! This certainly made it worth the hastle! I couldn't thank her enough. It really is rare (and sad) that more employees, managers, and retailers don't offer that kind of customer service more often.

But anyway, the point is, you NEED to check your receipts. Mistakes are made and they are made pretty often. And you're losing out on YOUR money if you don't pay attention to how your items are rung up. There's no point in using coupons, if you don't take that extra step to make sure they were actually discounted. It takes just a minute of your time, not even. It's all part of being a savvy shopper.